CLASS CANCELLATION AND REFUND POLICY

Class Cancellation and Refund Policy



Most of our classes have limits to the number of participants who can register. Registration limits are set as a function of room size, mode of class delivery, and accreditation requirements. Registration for a class requires full payment and is the only way to reserve a space in that scheduled class.

Though full registration does reserve a space in a scheduled class, we understand that changes and cancellations are sometimes necessary. We are happy to work with registrants who need to make changes weeks in advance of a given class, but we also recognize that last minute changes and cancellations often prevent other interested participants from attending a class because the place in the class had been reserved for the original participant.

To help us ensure that our class programs are delivered at the high quality we strive to achieve, please note the following:

Changes or cancellations in registration should be made as soon as possible. Changes typically refer to transferring payment to the same or a similar class of the same value offered in the future. Cancellations typically refer to terminating the registration and requesting a refund of payment. Please call 1-866-466-2643 or email info@a1counselling.com as soon as possible to activate either of these options.

Cancelling a registration and transferring it to another one of our classes of equal value is free of charge and can be done at any time up to 48 hours before the scheduled start time of the class.

Cancelling a registration and receiving a refund has certain time restrictions.

Full refunds minus a $40.00 administrative fee are available for cancellations made three (3) or more business days prior to the scheduled class date. No refunds will be granted after that date, though the registration fee may be transferred to another one of our future classes up 48 hours prior to the scheduled start time of the class. Course registrations can be transferred up to three (3) times. If a course participant is unable to attend after three transfers, a new registration fee is required.

No-shows

if you do not cancel and do not attend a class for which you are registered, you are still responsible for payment of the class because the space was reserved for you. There is no refund and no transfer to another class. In this event should you wish to rebook for another class, a $150.00 (plus HST/GST) rebooking fee is applicable. If you do not cancel and do not attend a class for a second time, the full regular class fee is applicable.

In the unlikely event that A1 Counselling and Anger Management Centre must cancel or postpone a class for any reason, you will be notified immediately to discuss your options. A1 Counselling and Anger Management Centre does not assume responsibility for any other expenses incurred by you as a result of registering for this class.

Inclement Weather

Please note that inclement weather does not necessarily postpone or cancel a class. In the event a class needs to be postponed or cancelled due to inclement weather, you will be informed of the cancellation or postponement by email.

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We provide:

  • On-Demand Classes
  • Counselling Programs
  • Assessments
for personal, professional development and court requirements in:

  • Anger Management
  • Alcohol/Substance Abuse
  • Domestic Violence
  • Parenting
  • Sensitivity
    re: ethnicity, race, religion or gender
For details or a Free Phone Consultation please call

1-866-466-2643

CLASS CANCELLATION AND REFUND POLICY

Most of our classes have limits to the number of participants who can register. Registration limits are set as a function of room size, mode of class delivery, and accreditation requirements. Registration for a class requires full payment and is the only way to reserve a space in that scheduled class.

Though full registration does reserve a space in a scheduled class, we understand that changes and cancellations are sometimes necessary. We are happy to work with registrants who need to make changes weeks in advance of a given class, but we also recognize that last minute changes and cancellations often prevent other interested participants from attending a class because the place in the class had been reserved for the original participant.

To help us ensure that our class programs are delivered at the high quality we strive to achieve, please note the following:

Changes or cancellations in registration should be made as soon as possible. Changes typically refer to transferring payment to the same or a similar class of the same value offered in the future. Cancellations typically refer to terminating the registration and requesting a refund of payment. Please call 1-866-466-2643 or email info@a1counselling.com as soon as possible to activate either of these options.

Cancelling a registration and transferring it to another one of our classes of equal value is free of charge and can be done at any time up to 48 hours before the scheduled start time of the class.

Cancelling a registration and receiving a refund has certain time restrictions.

Full refunds minus a $40.00 administrative fee are available for cancellations made three (3) or more business days prior to the scheduled class date. No refunds will be granted after that date, though the registration fee may be transferred to another one of our future classes up 48 hours prior to the scheduled start time of the class. Course registrations can be transferred up to three (3) times. If a course participant is unable to attend after three transfers, a new registration fee is required.

No-shows

if you do not cancel and do not attend a class for which you are registered, you are still responsible for payment of the class because the space was reserved for you. There is no refund and no transfer to another class. In this event should you wish to rebook for another class, a $150.00 (plus HST/GST) rebooking fee is applicable. If you do not cancel and do not attend a class for a second time, the full regular class fee is applicable.

In the unlikely event that A1 Counselling and Anger Management Centre must cancel or postpone a class for any reason, you will be notified immediately to discuss your options. A1 Counselling and Anger Management Centre does not assume responsibility for any other expenses incurred by you as a result of registering for this class.

Inclement Weather

Please note that inclement weather does not necessarily postpone or cancel a class. In the event a class needs to be postponed or cancelled due to inclement weather, you will be informed of the cancellation or postponement by email.